[Free] 2018(Jan) EnsurePass Testinsides CompTIA 220-902 Dumps with VCE and PDF 11-20

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2018 Jan CompTIA Official New Released 220-902
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CompTIA A Certification Exam (902)

Question No: 11

A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue?

  1. Drum

  2. Fuser

  3. Pickup roller

  4. Corona wire

Answer: B

Question No: 12

An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which of the following is the MOST likely cause of this issue?

  1. Antivirus software

  2. Internet connectivity issues

  3. Ransomware infection

  4. Content-filtering

Answer: D

Question No: 13

A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue?

  1. The PC’s Windows firewall is misconfigured

  2. The PC has an incorrect IP address configured

  3. The PC is on the wrong wireless network

  4. The PC does not have remote assistance turned on

Answer: A

Question No: 14

Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?

  1. Set the application to run in XP compatibility mode

  2. Reinstall Windows XP

  3. Configure a dual boot with XP and 7

  4. Install the application in XP mode

Answer: A

Question No: 15

An administrator has a new workstation that has been loaded with the Windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation’s domain. Which of the following utilities will the administrator access to configure this setting?

  1. System Properties

  2. System Information

  3. System Protection

  4. System Management

Answer: A

Question No: 16

A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?

  1. Running a full DEFRAG on the system

  2. Clearing the AppData temp folder entirely

  3. Clearing the Windows Update download cache entirely

  4. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website

Answer: C

Question No: 17

A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:

  1. close any items of a personal nature.

  2. reboot the computer and log back in.

  3. capture a screen-shot of the error message.

  4. take steps to reproduce the error.

Answer: A

Question No: 18 CORRECT TEXT

A Windows 7 machine appears to have a failure. Every time it is rebooted, the message quot;BOOTMGR is missingquot; appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers#39; local user profiles.


->Launch the simulation to repair the failure

->Type Help in command line to show list of available commands

->When you have completed the simulation, please select the done button.

Ensurepass 2018 PDF and VCE

Answer: Please review explanation for detailed answer.

Explanation: Please check the below images for detailed steps to do:

Ensurepass 2018 PDF and VCE

Ensurepass 2018 PDF and VCE

Ensurepass 2018 PDF and VCE

Ensurepass 2018 PDF and VCE

Question No: 19

A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the technician offer to the user in order to maintain professionalism?

  1. Ask to user to wait in the area while repairs are being made.

  2. Offer a temporary loaner laptop for the user to work on.

  3. Inform the user that it will be ready “sometime” and to come back later.

  4. Ask the user to bring the laptop back when the department is less busy.

Answer: B

Question No: 20

When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?

  1. One Drive

  2. XP Mode

  3. Power Shell

  4. Windows Firewall

Answer: C

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