[Free] 2018(Jan) EnsurePass Testinsides CompTIA 220-902 Dumps with VCE and PDF 181-190

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CompTIA A Certification Exam (902)

Question No: 181

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

  1. Do not argue with the customer and/or be defensive

  2. Use technical terms to assure customer confidence

  3. Escalate the customer’s issue to a supervisor

  4. Sympathize with the customer about issue

Answer: A

Question No: 182

A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this tablet. Which of the following email server setting types would the technician use to accomplish this task?

  1. POP3

  2. IMAP

  3. S/MIME

  4. SMTP

Answer: A

Question No: 183

An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two years old. Which of the following would be the technician’s FIRST step in troubleshooting the problem?

  1. Run defrag on the hard drive

  2. Restore the CAD files from backup

  3. Replace the hard drive

  4. Remove and reinstall the CAD software

Answer: A

Question No: 184

A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO).

  1. Rename default accounts

  2. Disable Windows Update

  3. Configure single sign-on

  4. Run gpupdate tool

  5. Disable guest account

  6. Disable Action Center pop-ups

Answer: A,E

Question No: 185

A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?

  1. VPN

  2. ACL

  3. RDP

  4. DLP

Answer: B

Question No: 186

A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the:

  1. path of shortest conductance.

  2. path of lowest inductance.

  3. path of highest voltage.

  4. path of least resistance.

Answer: D

Question No: 187

A user needs their email set up on their iOS device. The email needs to synchronize all

changes made with the server and the PC. Which of the following would the technician use to accomplish this?

  1. IMAP

  2. SMTP

  3. SMNP

  4. POP3

Answer: A

Question No: 188

A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. “primary drive 0 not found. Press F1 to continue.quot; Which of the following should the technician check FIRST?

  1. That NTLDR and boot.ini are not missing

  2. Proper drive installation (e.g. cables/jumpers)

  3. If computer can boot into safe mode

  4. If the BIOS boot settings are correct

Answer: B

Question No: 189

A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part?

  1. Ground the computer and remove jewelry.

  2. Self ground and handle the new card by the edges.

  3. Place the computer on an ESD mat.

  4. Attach an ESD strap to the new card during handling.

Answer: B

Question No: 190

After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?

  1. Component Management

  2. Startup Repair

  3. Device Manager

  4. Task Manager

Answer: B

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